Legal
Privacy Policy
Velvetan Donyx respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our venue.
Effective date: 3 September 2026
Introduction and Scope
Welcome to Velvetan Donyx. This privacy policy applies to all visitors, customers, and users of our services. It is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information that you voluntarily provide to us, as well as information automatically collected through your use of our website.
- Contact details: name, email address, phone number, and postal address when you make a reservation or inquiry.
- Booking information: date, time, number of guests, and any special requests.
- Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
- Communication records: messages sent through our contact forms or email.
No financial information is collected because we do not process payments online. We do not collect information related to gambling or betting.
How We Use Your Information
We use your personal information to provide and improve our services, respond to your inquiries, and manage your bookings.
- To process and confirm reservations for dining and poker lounge experiences.
- To communicate with you about your bookings, events, and promotions (with your consent).
- To improve our website and services through analytics.
- To comply with legal obligations and protect our rights.
We do not use your information for any gambling-related purposes. We do not sell your personal information to third parties.
Disclosure of Information
We may share your personal information with trusted third parties who assist us in operating our website and providing services, but only to the extent necessary.
Service providers
Hosting, analytics, and email communication providers who help us deliver our services.
Legal requirements
If required by law or to protect our legal rights.
Business transfers
In the event of a merger or acquisition, your information may be transferred as part of the business assets.
All third parties are required to protect your information in accordance with this policy. We do not share your information with advertisers or for gambling purposes.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Encryption of data in transit and at rest where applicable.
- Regular security assessments and updates.
- Access controls limiting data to authorized personnel only.
No method of transmission over the internet is 100% secure, but we strive to protect your data. We do not store any financial or gambling-related information.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.
- You may request access by contacting us using the details below.
- We will respond to your request within a reasonable timeframe.
- You may also opt out of marketing communications at any time.
Under the Australian Privacy Principles, you have rights to access and correction. Contact: [email protected] or +61 412 678 903.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic.
- Essential cookies: necessary for website functionality.
- Analytics cookies: help us understand how visitors use the site.
- You can control cookies through your browser settings.
For more details, refer to our Cookie Policy. We do not use cookies for advertising or gambling purposes.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date.
- We will notify you of significant changes by posting a notice on our website.
- Your continued use of our services after changes constitutes acceptance of the updated policy.
Effective date: 3 September 2026
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.
Email: [email protected]
Phone: +61 412 678 903
Address: Level 1, 88 King Street, Sydney NSW 2000, Australia